San Antonio, TX 

chief innovation officer

Chief Innovation Officer – San Antonio, TX

Atum Group, Inc. is seeking a Chief Innovation Officer to support it’s Client’s Operations in the San Antonio TX region.


Under the direction of the Chief Executive Officer, The Chief Innovation Officer role is to provide vision and leadership for data collection, data analysis and research. The Chief Innovation Officer directs the planning and implementation of enterprise IT systems in support of business operations to improve cost effectiveness, service quality, and business development. This individual is responsible for all aspects of the organization’s information technology and systems.


Strategy & Planning
• Participate in strategic and operational governance processes of the organization as a member of the executive management team.
• Provides strategic leadership and operational planning.
• Develop and maintain an appropriate assigned organizational structure that supports the needs of the assigned departments
• Establish departmental goals, objectives, and operating procedures.
• Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
• Assess and communicate risks associated with IT systems to develop a Board information security plan and associated policies and procedures that address the requirements of the Board Guidance for Security
• Develop, track, and control the department’s annual operating and capital budgets.
• Develop business case justifications and cost/benefit analyses for spending and initiatives.
• Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
• Assess and make recommendations on the improvement or re-engineering of the IT and agency programs. Provide oversight of the IT roadmap including operational, security & compliance, and innovation projects.
• Coordinate the review of data security requirements and provide training and direction of personnel with significant responsibilities for information security
• Performs and oversees research, analysis and evaluation duties including developing innovative assessment and data collection systems, formulating, and testing performance measures, and collaborating with colleagues to review and refine project findings; evaluates existing research for its applicability to existing programs.
• Manages research and evaluation of strategic planning, including the design and development of long-range plans, standards, goals, and objectives for the agency and programs.
• Provides leadership for the development, management, and updating the agency strategic plan.
• Develops, tests, and provides recommendations and implementation plans regarding the results of pilot projects, research, and evaluation studies.
• Designs and drafts reports, presentations, memoranda, and correspondence relative to research and/or evaluation studies conducted; and presents oral and written reports to administration, management, and program participants.
• Assists departmental and agency staff with the formulation data tracking reports and dashboards, systems update, and methods to measure level of service, success, progress, customer service, and quality improvement efforts in WSA programs.
• Assists departmental and agency staff with research, evaluation, and project management functions, which facilitates the improvement of WSA policies, standards, service, contract compliance, and other objectives.
• Maintains current key data sets describing WSA clients, partners, contractor and program performance; monitors program trends and demographics of WSA clients and communities.
• Identifies appropriate workforce challenges for study or investigation; collaborates and provides lead project management, working with internal and contractor staff and community partners to develop program models to meet workforce challenges.
• Applies knowledge of current workforce research findings and best practices to the development and delivery of workforce services.
• Serves as a workforce technical expert and resource consultant for WSA and its contractors.
• Provides strategic leadership and operational planning.
• Utilize data (quantitative and qualitative) to determine program and operational effectiveness.
• Be responsible for data dashboards, performance metrics, developing policies, standards, designs, recommendations, and action plans.
• Provides oversight of the implementation of the Local Plan and sector-based model activities to accomplish goals outlined in the plan.
• Attend board and committee meetings and is responsible for the coordination of the Strategic Committee.
• Responsible for supervising the work of others including the MIS team, Quality Assurance, and IT team.
• Work with other departments to implement systems in support of business operations to create innovation that improves cost effectiveness, service quality, and delivery of services.
• Will work under minimal supervision, with extensive latitude for the use of initiative and independent judgment in matters of significance as related to the general business operations of the agency.
• Performs other relevant duties as assigned.

Acquisition & Deployment
• Coordinate and facilitate consultation with stakeholders to define program, business and systems requirements for constant improvement and IT innovation.
• Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
• Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
• Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.

• Ensure Programmatic and IT system operations adhere to applicable laws and regulations.
• Keep current with trends and issues in the workforce industry, including current technologies, best practices, innovation, Advise, counsel, and educate executives and management on compliance, improvements and innovations to programs and assigned departments


The Chief Innovation Officer will be responsible for the supervision of all staff assigned to that respective unit(s) and monitor and evaluate their job performance in accordance with agency expectations.


Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring WSA policies and all regulatory requirements.
Communication: Balancing listening and talking, speaking, and writing clearly and accurately, influencing others, keeping others informed.
Initiative: Taking ownership of our work, doing what is needed without being asked, following through.
Efficiency: Planning, managing time well, being on time, being cost conscious, thinking of better ways to do things.
Customer Focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or Workforce Solutions Alamo (WSA).
Collegiality/Collaboration: Being helpful, respectful, approachable, and collaborative, cooperating with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
Integrity/Transparency: Upholds social, ethical, and organizational norms and values; firmly adheres to codes of conduct and ethical principles; behaves consistently, and is open, honest, and trustworthy; acts without consideration of personal gain. ,
Continuous Learning & Self Development: Being receptive to feedback, willing to learn, embracing continuous improvement, proactively investigating new perspectives, approaches, and behaviors.
People Management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable. Problem Solving: Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommends solutions to achieve the desired organizational goal or outcomes.
Decision Quality: Makes sound decisions that consider objectives, risks, implications, and agency and governmental regulations.


To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis. • Skill in the use of a computer and applicable software. Ability to evaluate problems, to develop alternative solutions, to oversee studies, to develop and interpret policies and procedures, to design programs or training, to implement policies and procedures, to prepare concise reports, to communicate effectively, and to supervise the work of others. • Strong interpersonal and communication skills in writing, editing, speaking, and listening. Proficiency in reading, writing, and speaking English is required.

Your effectiveness in this role will depend on your ability to:

• Provide strategic recommendations. Collect and analyze data, policy proposals, laws and rules - developing and evaluating alternatives and choices with clear options and recommendations. Conducts research and analysis on issues coordinating closely with WSA departments, contractors, partners and community. Track Federal, State and other workforce innovations across the Country. Provide strategic perspective on policy through reports, briefings and presentations.
• Align for success. Elevate policy expertise within the Workforce ecosystem – encouraging ideas and solutions from all levels of WSA, partners, government and community. Develop partnerships across the region, and with community members, to ensure the best policy recommendations come before the Workforce Board.
• Communicate with clarity. Prepares and delivers persuasive oral and written presentations summarizing key elements of analysis and recommendations; Responds appropriately to requests on key issues and constituent responses.
• Inspire a culture of excellence and inclusion. Supports a continuous and consistent flow of communication regarding our work within WSA and with stakeholders. Seek to solve problems and create innovative ideas through collaborative teamwork and respectful relationships.
• Create innovation. Develop vision, shape policies, drive progress, encourage innovation and take ownership of major initiatives
• Analyze Complex Issues. Utilize critical thinking skills to analyze complex program and organizational structures. Utilize tools to address performance measurements, statistical analysis, operational research, and strategic planning. Utilize creativity to develop cross sectional solutions.


Bachelor’s degree from an accredited college or university with major coursework in business administration, computer science, management information systems, research and evaluation, organizational studies or a related field is preferred. Master’s degree preferred. Minimum of 8-10 years of relevant experience and supervising multiple employees required. An equivalent combination of experience, training, and/or education may be substituted for one another approved by the agency.


• Must be legally eligible to work in the United States.
• Will require occasional in-region and out-of-region travel; Must have proof of valid driver’s license and current auto insurance; must provide own transportation when on company business.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See the Job Activity Requirements for the Essential Job Functions attached and description of the work environment.


The Client is a nonprofit organization that serves as the leadership and governing body for the region's workforce development system. The Client is responsible for over $100 million dollar budget consisting in local, state, and federal funds. Their mission is Working to Strengthen the Alamo regional economy by growing and connecting talent pipelines to employers. They are guided by the core values of Integrity, Excellence, Innovation, Collaboration, and Accountability. The Organization is governed by a 25-member Board of Directors that reflects the diverse constituencies of the regional community: business, economic development, education, labor, community organizations, and government. Their service area includes the counties of Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Medina, McMullen, and Wilson. Equal Opportunity Employer